I’m writing this on behalf of my mother. She went out kayaking and when she came back her phone was all weird. She can’t fully turn it off, and everytime ot seems to try reloading itself, she gets stuck at the Hello dot. It freezes in different frames so it looks like it’s trying to load. Then the screen goes black and come back on only to get stuck there again. She’s sometimes able to get a little pop up window with shut down, clear cache, safe mode, ect., but nothing load when she selects any of them. Simulated battery removal and soft resets haven’t done anything. It’s perpetually going to Hello, freezing, going dark, then repeating that process.