Hi there. Thanks for taking my question. So last night my daughter and I took a ride to the store and I put my mobile hotspot on for her as I’ve done thousands of times. This time my phone cut off on it’s own. I turned it back on and tried again, this time, a screen with the Android robot pops up and my phone starts factory resetting on it’s own. I thought the best thing to do was let it run its course. I’ve done this before and it’s had no effect on the SD card. Not this time! Once I restore all my apps and get my phone back the way I want it, I click on my gallery and every single picture, video, file has an exclamation mark in the middle and cannot be accessed. The stuff is there, but it’s not there. So, I watched a few YouTube videos but it seems like no one has a straight answer. I do back my pictures up to Google photos but every picture from the time I got this phone is gone now. I really want the stuff on this SD card guys. 2 years of pictures and videos of my kids and family. Is there ANYTHING at all that can be done? When I hook the phone up to the computer the files are still not accessible.