Hi, my Samsung Note 9 encountered a green screen issue on Thursday. After rebooting a few times by pressing Power + Volume button, the display did not resume normal. Then I tried Safe Mode, it did not seem to show the display.
Before this issue surfaced, I remember seeing three Google Play updates running and did not bother until the green screen issue appeared.
I would like to factory reset the phone but could not shut it down completely first to initiate the steps. Appreciate any kind advice or guidance. Thanks.