I can’t get my Samsung Galaxy s7 to work.
- I was reading on my phone, not even switching apps or anything, and it suddenly went black. No button I pressed could get it to respond. The battery was at about 60% at the time, so that wasn’t the problem.
- After some googling, I did a “soft reset”, pressing the power and volume down keys simultaneously. This had some success, resulting in the “Samsung Galaxy s7” screen showing. It would cycle (I think) through to that screen, going no further, but causing it to disappear and re-appear repeatedly. Eventually that stopped, and the blue LED light remained lit steadily. I couldn’t get any further response.
- I let the battery run down overnight. The next day, I plugged it in, and got a battery charging icon in the middle of the screen. I tried rebooting in, I think safe and recovery modes, pressing volume down and home simultaneously, then power. I think I tried a home and volume up combo too. At various times I also tried simply holding the power button. Eventually it started to point where it showed something like “recovery booting” in small purple type at the top left of the screen. But nothing further.
- I let the battery run down overnight again. I plugged it in again, got the same middle of the screen charging logo, and let it charge for over an hour. I tried the recovery booting again, and got the same recovery booting screen, and then it proceeded to a blue screen that said something like “installing system update”. But it didn’t get any further than that, and went black.
- I let the battery run down again overnight. Today when I plugged it in, I didn’t even getting the battery charging logo.
I should add that I have a newer phone ready to go. So my entire purpose is to be able to get this phone into a state to transfer the data to my newer phone. I don’t want to do a factory reset that would wipe out all the date, as that would defeat my entire purpose.
Please help! Thank you very much.