My mother’s phone decided to factory rest itself while she was at work. She had just recently gotten the latest update on it. Her data was entirely updated on to her cloud type thing. She lost all pictures contacts and all the apps that she had. Like I said it happened randomly. Her phone was also at 80%, after her phone was at 20% she had only had her phone off the charger for an hour. About 30 minutes after it was discovered it’s battery dropped to 2%. What do I do? She really needs some of the information that wasn’t recovered.