samsung galaxy j7 neo not charging or turn on

Hello, Bless. Your phone’s operating system might have been inflicted with random bugs. To address this, try the tweaks listed below:

1. Restart your Galaxy J7 neo.
This can be done by simply removing the battery for at least 10 seconds, then re-seating it after the said time. Once the battery is back, try to turn the phone back on.

2. Check if the charging cable and adapter is working.
Your phone won’t charge if you are using a bad charging cable or adapter. Try using another Samsung charger (if available) and see if the phone will charge.

3. Verify if your charger is connected to a working power outlet.
If available, try to plug your charger to a different outlet and see if it’s charging.

4. Check if the charging port is not defective.
Try to check the charging port to see if it has no bent pin, no lint or debris.

5. Try using another battery.
If you have other Samsung battery, try using it on your Samsung Galaxy J7.

If the phone won’t charge nor turn on up to this point, you need to contact Samsung Support or visit their nearest store to have your device checked.