Hello, I have a Galaxy A5 2017. It has no water damage and was not dropped. The phone was charged to about 90% when I was using Skype for a video call and the call froze. I tried exiting Skype but the screen was unresponsive. The screen went black after that.
I tried calling it and also connected it to a PC, which doesn’t recognize it, so it seems to be switched off.
I tried to switch it on but it didn’t work. Then I tried forced restart by holding the Volume down and the Power buttons but it didn’t work either. When I plug it in the phone gets warm but won’t switch on. I called a service shop where they said either the battery or the power IC died but they’re not sure.
The repair shop will be able to look at it but they take long due to the virus. Does anyone have a suggestion what I can try to do to fix it before taking it to the shop?
Thanks in advance.