Hi I have had my tablet for 2 years now, this morning I was on it and then I put it under my pillow 10 minutes later my alarm went off when I picked the tablet up it completely shut off and stopped working, I habe treid to put it om charge but the charging logo does not come up. I have also tried holding volum down home and on button. nothing seems to be working tried charging 30 mins still wont do anything charger works on my samsung j5 phone so isnt the charger I have also tried plugging it into laptop and xbox one please can someone help me as it is a device I use for locldown and has all of my details on it
contact number 07379325246 and email [email protected]
Dina
Hello.
The problem could be with your device itself. Try these:
> Check your tablet to ensure that it has no physical or liquid damage.
> Check your device charging port and make sure that it has no lint or debris that is preventing the device to charge when connected to its original charger. Clean it when needed.
> Attempt to forced restart your device while connected to the charger.
— Press and hold the Home, Volume, and Power keys for 10 seconds.
— Release all keys when the device starts to power on.
If neither of these tweaks fixes the problem, you need to contact Samsung Support or visit their nearest local office for a possible repair.