Hi,
i kept my phone for charging after few minutes i checked my phone and its 60% charge done and left for 1 hour, when i saw the phone its not turning on so i thought its a black screen problem, while charging there is no indication of charge, then i tried all the trouble shooting options like volume down+power+home button all the possible combination still no solution. while charging the phone its getting hot in 2 mins near the power button. please provide problem cause or any other troubleshooting options
Thank you
Dina
If your phone is not exposed to liquid or physical damage, the system might have crashed leaving your device unresponsive. For this case, simply forced restart your phone. Press and hold the Volume Down and Power keys simultaneously for at least 10 seconds until the phone reboots. As long as your phone has enough battery life, your phone should reboot after doing the forced restart. But your phone screen will still flicker even if your battery is all drained out and your phone should already respond when charged.
In the event that your phone won’t still respond and the screen remains black after doing all of these, this can be a hardware issue and therefore you need to send your phone for repair.