I had to do a hard reset on this phone a couple years back and ever since then I’ve had nothing but problems. It was stuck on installing system updates. Once it goes to that it pops up “no command”. I know electronics but this one has me stuck. The only pics I’ve got left of my children are on this device, or else I’d just factory reset and see if it helps. I had everything backed up to my SD card & the tech guy at t-mobile removed my SD card without unmounting it and now everything on my SD card won’t show because it says this SD card is mounted to a different phone which isn’t true. I’m not sure what the tech guy did but I sure as heck don’t know how and if I can fix it. Also my wifi & Bluetooth turn itself off and on constantly. Is there anything Ican do to not only save my contents of my SD card but also to stop the Bluetooth & Wi-Fi switch from toggling by itself? Please, please if anyone can help me its greatly appreciated. You’ll be a godsend & blessing & miracle & prayers 🙏 answered. Thank You all so much for your time, Be Breezy, Be Safe, Stay Safe.