My iPhone was stuck at the Apple logo. I used iTunes to Update to 13.6, but it failed with Error 14. Now it remains in restore mode. iTunes will detect that it is in restore mode and offer to Update or Restore. I’m trying to update to so I can complete another backup, but to no avail. After searching the internet and wasting money on software claiming to help with this error, I’m looking for a different approach, or a utility app that explains just how it will fix the problem. Can you help?