we were sitting on the couch when we wanted Netflix, but my phone was unable to get it or something without the iOS 13 update, so since there was no wifi we ran to McDonalds and it started to update. except it never finished. it showed the apple logo and it used to show a loading bar. it will sometimes go on the lockscreen but I am unable to press anything. it does however charge normally but it does sometimes get hot. has no physically damage nor water.