Mabika 1 Question 0 Answers 0 Best Answers 20 Points View Profile 0 Mabika Asked: May 27, 20202020-05-27T07:05:36+00:00 2020-05-27T07:05:36+00:00In: Smartphone I cant send and receive massages 0 I cant receive and send massages on my j4 core Share Facebook 1 Answer Voted Oldest Recent Dina 0 Questions 656 Answers 9 Best Answers 994 Points View Profile Dina Added an answer on May 27, 2020 at 1:01 pm Cache files saved on your phone’s memory can affect your phone’s operating system which trigger software-related issues to occur. Try the workarounds below to fix the problem: 1. Make sure that you are within your network coverage. Signal barriers like walls and trees may interfere the phone’s signal transmission resulting for you to not be able to send and receive text messages. 2. Soft reset your device. If you have enough network signal on your device and the messaging feature still fails, performing a soft refresh should eliminate cache files store in your device, refreshing your phone’s operating system. > Press and hold the Power and Volume down key for up to 45 seconds, and wait until the phone restarts. Once your phone is back on, send yourself a text message to check if you are already able to send and receive SMS on your device. 3. Remove and reinsert your SIM card. A dirty or faulty SIM card can also be the possible cause. > Turn off your phone and remove the SIM card. > Check the gold part of the SIM card to ensure that it is free of dirt and scratches. > Then put the SIM card back into your phone. Turn on your phone and check if the problem is already fixed. 4. Clear cache and data of the messaging app. > Open Settings. > Tap Apps. > Select the Messaging app. > Tap Storage. > Select Clear Data. > Tap OK to confirm. Then go back to Messaging and check if the feature is already working. 5. Reset network settings. Incorrect network settings can also be the underlying cause. To these to delete possible misconfigured settings on your device and restore them to default. > Go to Apps from Home. > Tap General management. > Select Reset. > Tap Reset Network Settings. > Then tap Reset settings to confirm. This process won’t affect the data saved on your device. However, saved WiFi networks, data restrictions, paired devices, and all tethered interfaces will be removed. 6. Wipe the cache partition of the phone. If the cached data stored in the dedicated partition of your device has been corrupted, messaging service can also fail. To fix this, follow these steps: > Turn off the device. > Press and hold the Volume Up and the Home keys, then press and hold the Power key. > Release only the Power key when the device logo screen appears. > When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options). > Press the Volume down key multiple times key to highlight ‘wipe cache partition.’ > Press the Power key to select. > Press the Volume down key to highlight ‘yes’ and press the Power key to select. > When the wipe cache partition is complete, ‘Reboot system now’ is highlighted. > Press the Power key to restart the device. Then check if you are already able to send and receive text messages on your Galaxy J4. If neither of the solutions resolves the issue, your last option is to perform a factory reset. This will wipe everything saved on your phone’s memory, but you can backup your files before doing the process. If the issue persist, you can contact your service provider. It is also possible that your are out of SMS credit which will affect your outgoing messaging service to fail (though your issue is on both outgoing and incoming messages). You can also contact your network service provider to escalate the issue and for additional recommendations. 0 Share Share Share on Facebook Share on Twitter Share on LinkedIn Share on WhatsApp Leave an answerYou must login or register to add a new answer.