Hi!
I have a LG Stylo 4 phone that I’ve had almost 2 years without issues. Ever since I did the most recent phone update this month (July 2020) the fingerprint scanner will not unlock my phone or work for anything that requires to use my fingerprint.
The phone prompts me to restart the phone to make it work & I do that but with still no results. I wanted to try to go back to the previous software when it was working fine but I cannot find a way to do that either.
Thank you in advance to anyone who helps me fix this problem ✌
Dina
Hello,
For this issue, try to delete the fingerprint stored in your device. Here’s how:
1. From the Home screen navigate to Settings then to Lock screen.
2. Tap Select screen lock.
3. Tap Fingerprints.
4. Touch and hold the fingerprint you wish to remove.
5. Tap the Delete icon
6. Tap DELETE to confirm.
After deleting the stored fingerprint/s, set the fingerprint recognition again. To do so, follow these:
1. From the Home screen navigate to Settings then to Lock screen.
2. Tap Select screen lock.
3. Tap Fingerprints.
4. Review instructions, then tap NEXT.
5. Using the on-screen prompts as a guide, lightly tap the Power button multiple times to scan your fingerprint.
6. When done, tap OK or ADD MORE to continue adding fingerprints.
If this trick fails to fix the problem, you may try to restore the phone to factory default settings. Before doing so, make sure to backup your phone as this reset will wipe everything from your phone’s memory. Then set up the phone again. If the problem persists, contact LG support for further assistance and recommendations.
hope this works! Have a great day.