Hello. My partner uses a Sony Xperia (2 years old) and I use a Samsun Galaxy S10e. For some reason, I can’t seem to receive photos he takes with his phone (e.g. selfies); I receive other images ok: images downloaded from the internet, gif images. I receive a single white dot whenever he sends a picture taken with his own phone. (His phone has no issues receiving pictures I send to him.)
A separate issue – we have noticed that when he sends emojis to me, some of them show up differently on my phone. i.e. what I receive is not what he sent from his phone.
I have tried to google for answers, found your troubleshooting article on MMS, cleared messaging cache and data, freed up space on my phone, restarted my phone multiple times and nothing seems to work.
We will appreciate your help in solving this mysterious problem!
Much appreciated, Joanne